Customer Service Team Leads provide leadership and direction to operational support personnel across the University
Job Summary
Customer Service Team Leads provide leadership and direction to operational support personnel across the University.
Job duties include maintaining knowledge of University customer service policies, orienting and training staff, and handling escalated customer issues.
The role involves ensuring necessary resources are available, investigating complaints, and communicating standards to staff.
Matching Summary
Customer Service Team Leads provide leadership and direction to operational support personnel across the University.
Skills & Requirements
Must-have
Customer service policies and procedures
Orient, train, coach, lead
Open and close operation
Handle escalated customer issues
Communicate dress and appearance standards
Nice-to-have
Promote products and services
Assist with hiring and onboarding
Prepare schedules according to business needs
Key Requirements
Must be a current Penn State employee or student
External applicants must complete the external application process