Director, Key Customer Management, Retail - 7-11

Coca-Cola HBC AG

Shanghai, China
Hybrid
End-to-end customer management
Joint business planning
Customer strategy development
Lead the end‑to‑end management and growth of Coca‑Cola’s key Retail customers, acting as the business owner for a portfolio of strategic partners

Job Summary

  • Lead the end‑to‑end management and growth of Coca‑Cola’s key Retail customers, acting as the business owner for a portfolio of strategic partners.
  • This role is accountable for managed accounts’ P&L and overall business results delivery, shaping specific customer strategies, driving joint business planning and delivering sustainable top-line and profit growth.
  • Orchestrate cross‑functional alignment across RGMX, RTM, Marketing, Supply Chain, Finance, Franchise Operations, and bottlers, ensuring customer plans are supported and executed through the system.

Matching Summary

Lead the end‑to‑end management and growth of Coca‑Cola’s key Retail customers, acting as the business owner for a portfolio of strategic partners.

Skills & Requirements

Must-have

  • end-to-end customer management
  • joint business planning
  • customer strategy development
  • cross-functional alignment
  • financial acumen

Nice-to-have

  • growth mindset
  • continuous learning
  • inclusive culture
  • agile approach

Key Requirements

  • Bachelor's degree or above
  • 10+ years of relevant experience
  • FMCG experience
  • Key account management experience
  • Fluent English & Mandarin

Work Rights

Not specified

Tailored Resume

Cover Letter