Strong leadership and interpersonal communication skills
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HRI Hospitality is seeking a Guest Services Manager to oversee front office operations, ensuring exceptional guest experiences while managing a team of front desk staff. The ideal candidate will have at least three years of relevant experience, strong leadership skills, and familiarity with hotel property management systems.
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Job Summary
The role involves overseeing all front office operations to ensure smooth guest arrivals, departures, and service delivery.
Candidates must supervise, train, and coach front desk staff while managing scheduling, payroll approvals, and daily performance evaluations.
HRI Hospitality seeks individuals who share a passion for warm welcomes and creating unforgettable experiences for guests.
Matching Summary
Match Score: 75
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HRI Hospitality is seeking a Guest Services Manager to oversee front office operations, ensuring exceptional guest experiences while managing a team of front desk staff. The ideal candidate will have at least three years of relevant experience, strong leadership skills, and familiarity with hotel property management systems.
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Skills & Requirements
Must-have
3 years progressive front office experience
1 year supervisory or management experience
Strong leadership and interpersonal communication skills
Excellent problem-solving and conflict-resolution abilities
Proficient in Microsoft Office Suite
Nice-to-have
Experience with hotel property management systems
Ability to lead by example and motivate diverse team
Passion for warm welcomes and creating unforgettable experiences