Manager Surveillance (business Compliance)

Affin Bank

Not specified
Post-disbursement customer satisfaction monitoring
Geb account opening irregularity detection
Staff misconduct investigation procedures
Affin Bank is seeking a Manager of Surveillance in business compliance to lead efforts in ensuring customer satisfaction, investigating misconduct, and monitoring marketing expenditures. The ideal candidate should possess a bachelor's degree and at least three years of relevant experience in banking compliance or audit

Job Summary

  • The role leads the Surveillance team to ensure post-disbursement customer satisfaction and detect irregularities in GEB account openings.
  • Responsibilities include investigating staff misconduct, conducting marketing expense audits, and enforcing rework penalties for non-compliance.
  • Candidates must possess a Bachelor's degree and minimum 3 years of experience in banking compliance or audit.

Matching Summary

Match Score: 85

Affin Bank is seeking a Manager of Surveillance in business compliance to lead efforts in ensuring customer satisfaction, investigating misconduct, and monitoring marketing expenditures. The ideal candidate should possess a bachelor's degree and at least three years of relevant experience in banking compliance or audit.

Skills & Requirements

Must-have

  • Post-disbursement customer satisfaction monitoring
  • GEB account opening irregularity detection
  • Staff misconduct investigation procedures
  • Marketing expense audit and reconciliation
  • Internal policy and regulatory compliance

Nice-to-have

  • Stakeholder management experience
  • SME banking operations knowledge
  • Process improvement recommendations
  • Strong analytical reporting skills

Key Requirements

  • Bachelor's degree in Business, Finance, or related field
  • Minimum 3 years of experience in banking compliance, audit, or surveillance
  • Experience in customer due diligence and account opening compliance
  • Proven experience in investigations and stakeholder management

Work Rights

Not specified

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