Vp Of Customer Success, Americas

Workiva Inc

Base: $230,800.00 - $300,200.00; bonus/equity: dis...
Fully remote
15+ years leadership in customer success
Enterprise saas or transformation roles
C-level relationship building experience
The Vice President of Customer Success at Workiva Inc. will be responsible for driving customer value and engagement across North America, focusing on enterprise-level relationships and transformation strategies. The role requires extensive experience in Customer Success and SaaS, with an emphasis on building C-level relationships and managing renewal forecasts. This fully remote position offers competitive compensation and a comprehensive benefits package

Job Summary

  • The Vice President of Customer Success is responsible for driving customer value, long-term retention, and proactive engagement across the North America customer base.
  • This leader will own the renewal forecast, risk intelligence, and value realization strategy while partnering closely with executive Sales leadership to accelerate growth.
  • The role offers a salary range of $230,800.00 - $300,200.00 plus a discretionary bonus, Restricted Stock Units, and comprehensive benefits.

Matching Summary

Match Score: 85

The Vice President of Customer Success at Workiva Inc. will be responsible for driving customer value and engagement across North America, focusing on enterprise-level relationships and transformation strategies. The role requires extensive experience in Customer Success and SaaS, with an emphasis on building C-level relationships and managing renewal forecasts. This fully remote position offers competitive compensation and a comprehensive benefits package.

Salary

Base: $230,800.00 - $300,200.00; Bonus/Equity: Discretionary annual bonus; Benefits: RSUs, 401(k) match, comprehensive package

Skills & Requirements

Must-have

  • 15+ years leadership in Customer Success
  • Enterprise SaaS or Transformation roles
  • C-level relationship building experience
  • Renewal forecasting and risk management
  • Proactive value-driven engagement models
  • Productizing monetized Success offerings

Nice-to-have

  • Deep knowledge of COE governance frameworks
  • Experience leading global teams
  • Strong executive presence and change leadership
  • Cross-functional partnership with Sales executives
  • Ability to guide customers in operating structures

Key Requirements

  • 15+ years leadership experience
  • Enterprise SaaS background
  • Platform adoption expertise
  • Executive revenue governance skills

Work Rights

Not specified

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