Base: $17.26-$24.03 ph; bonus/equity: not specifie...
On-site
18 months customer service experience
Debit card services knowledge
Financial institution backroom operations
The role involves providing high-volume tier one support to financial institution customers regarding debit and credit processing platforms
Job Summary
The role involves providing high-volume tier one support to financial institution customers regarding debit and credit processing platforms.
Candidates must possess at least 18 months of experience in customer service, debit card services, or backroom operations within a financial institution.
Jack Henry offers comprehensive benefits designed to support physical, mental, and financial health while fostering a culture of inclusion and innovation.
Matching Summary
The role involves providing high-volume tier one support to financial institution customers regarding debit and credit processing platforms.
Salary
Base: $17.26-$24.03 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellness programs
Skills & Requirements
Must-have
18 months customer service experience
Debit card services knowledge
Financial institution backroom operations
CRM system usage
Caller authentication procedures
Nice-to-have
Silverlake System proficiency
CIF 20/20 core system knowledge
Fiserv Optis system familiarity
Troubleshooting techniques understanding
35-40 WPM typing speed
Key Requirements
Minimum 18 months relevant experience
Reside within 70-mile radius of office locations
Availability for extended hours including weekends/holidays