Brightside’s mission is to improve the financial health of working families by providing unique, holistic financial solutions through a blend of products, technology, and human care
Job Summary
Brightside’s mission is to improve the financial health of working families by providing unique, holistic financial solutions through a blend of products, technology, and human care.
The Principal Customer Success Manager owns one of Brightside’s largest and most complex employer partnerships, driving long-term strategy, engagement, retention, and growth while acting as a strategic partner and advocate.
This role requires a consultative mindset, creativity, executive presence, and the ability to navigate ambiguity to deliver measurable outcomes and set the standard for strategic account excellence.
Matching Summary
Brightside’s mission is to improve the financial health of working families by providing unique, holistic financial solutions through a blend of products, technology, and human care.
Skills & Requirements
Must-have
complex enterprise customer relationships
strategic account management
executive stakeholder engagement
data-driven engagement strategy
customer retention and growth
cross-functional collaboration
consultative problem-solving
Nice-to-have
creativity and executive presence
navigating ambiguity
mentoring and influencing leaders
value-based strategy
financial health solutions
multi-year account strategy
trusted advisor role
Key Requirements
8+ years experience in enterprise customer relationships
experience in financial services, healthcare, benefits, or consulting preferred
proven success managing large high-stakes accounts