Senior Associate, Product Management - Customer Services & Strategy (us Card)

Capital One

Riverwoods, IL, USA
Riverwoods, il: $101,100 - $115,400; chicago, il: ...
Not specified (assumed hybrid based on company culture)
Product roadmap ownership
Prioritize backlogs
Data-driven insights
Capital One is seeking a Senior Associate in Product Management for their Customer Services & Strategy team, focusing on enhancing customer experiences through innovative, technology-driven solutions. The ideal candidate will have a background in product management or related fields, demonstrating a passion for customer service and a collaborative spirit

Job Summary

  • Product Management at Capital One focuses on reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
  • The Customer Services & Strategy team in US Card focuses on products that enhance the customer experience through data-driven, technology-led initiatives across fraud, recoveries, collections, and digital servicing.
  • In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas: Human Centered, Business Focused, Technology Driven, and Transformational Leadership.

Matching Summary

Match Score: 85

Capital One is seeking a Senior Associate in Product Management for their Customer Services & Strategy team, focusing on enhancing customer experiences through innovative, technology-driven solutions. The ideal candidate will have a background in product management or related fields, demonstrating a passion for customer service and a collaborative spirit.

Salary

Riverwoods, IL: $101,100 - $115,400; Chicago, IL: $101,100 - $115,400; McLean, VA: $111,200 - $126,900; New York, NY: $121,300 - $138,400; Richmond, VA: $101,100 - $115,400; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • product roadmap ownership
  • prioritize backlogs
  • data-driven insights
  • agile environment
  • customer services strategy

Nice-to-have

  • intellectual curiosity
  • communication and influence
  • bias toward action
  • customer focus
  • team player

Key Requirements

  • Bachelor's degree or military experience
  • 1+ year product management experience
  • 1+ year product design experience
  • 1+ year agile delivery experience
  • 1+ year business analysis experience
  • 1+ year data science experience
  • 1+ year software engineering experience
  • 1+ years translating business strategy
  • 1+ years working on core product platforms
  • 1+ years working with cross functional teams

Work Rights

Not specified

Tailored Resume

Cover Letter