L2 Systems Analyst

Comfort Systems USA

Houston, United States
Level 2 technical support
Windows/linux server administration
Active directory management
Provide Level 2 technical support for enterprise systems, applications, and infrastructure, investigating and resolving escalated incidents

Job Summary

  • Provide Level 2 technical support for enterprise systems, applications, and infrastructure, investigating and resolving escalated incidents.
  • Maintain and support Windows/Linux servers, cloud environments, and manage user access, permissions, and identity services.
  • Participate in on-call rotation and incident response while ensuring compliance with IT policies and security standards.

Matching Summary

Provide Level 2 technical support for enterprise systems, applications, and infrastructure, investigating and resolving escalated incidents.

Skills & Requirements

Must-have

  • Level 2 technical support
  • Windows/Linux server administration
  • Active Directory management
  • Troubleshooting and analytical skills
  • ITSM frameworks experience

Nice-to-have

  • Cloud platform experience
  • Scripting proficiency
  • Monitoring tools familiarity
  • ITIL Foundation certification

Key Requirements

  • 3-5 years of experience
  • Bachelor's degree or equivalent experience
  • Strong knowledge of Windows Server/Linux
  • Active Directory, DNS, DHCP
  • Microsoft 365 administration
  • Virtualization technologies
  • Basic networking concepts

Work Rights

Not specified

Tailored Resume

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