Customer Service Claims Specialist

MAERSK

Handle ocean and logistics claims
Investigate cargo damage and incidents
Manage claims from initiation to resolution
Handle Ocean and Logistics & Services claims across assigned countries (Egypt, Libya, Lebanon, Syria, and Romania), conducting thorough investigations and managing claims from initiation to resolution

Job Summary

  • Handle Ocean and Logistics & Services claims across assigned countries (Egypt, Libya, Lebanon, Syria, and Romania), conducting thorough investigations and managing claims from initiation to resolution.
  • Support and manage claims with legal implications, liaising with internal and external legal counsel, surveyors, lawyers, and stakeholders.
  • Deliver a high-quality customer experience through proactive communication, guiding customers through claims handling and settlement processes, and ensuring timely updates.

Matching Summary

Handle Ocean and Logistics & Services claims across assigned countries (Egypt, Libya, Lebanon, Syria, and Romania), conducting thorough investigations and managing claims from initiation to resolution.

Skills & Requirements

Must-have

  • Handle Ocean and Logistics claims
  • Investigate cargo damage and incidents
  • Manage claims from initiation to resolution
  • Liaise with legal counsel and stakeholders
  • Communicate with customers effectively
  • Understand shipping/logistics operations

Nice-to-have

  • Collaborative and continuous learning culture
  • Proactive communication and customer experience
  • High attention to detail and accuracy
  • Assertiveness, diplomacy, and empathy
  • Flexibility and efficiency in urgent cases

Key Requirements

  • 3+ years of experience in shipping/logistics
  • Experience in claims handling or customer service
  • Proficiency in English

Work Rights

Not specified

Tailored Resume

Cover Letter