The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
This is a phone based customer service role supporting customers who are victims of Digital Fraud, requiring excellent customer service and innovation.
The role offers a 12-month max term contract with initial in-office training followed by a hybrid working arrangement with 20% office attendance.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster availability
Hybrid working model
Customer service for fraud victims
Fraud detection and analysis
Emotional resilience under pressure
Nice-to-have
Strong problem-solving skills
Ability to work in ambiguous environments
Innovative customer service approach
Experience in online and mobile financial services
Effective communication skills
Key Requirements
Must be based in Sydney
12-month max term contract
Full time 38 hours per week
Experience in Financial Services preferred
Ability to handle high volumes of customer interactions
Emotional resilience and strong communication skills