Hardware Support Specialist

Saint Leo University

Saint Leo, Florida, US
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Troubleshoot endpoint hardware
Install and configure computing devices
Support faculty, staff, and students
** Saint Leo University is seeking a Hardware Support Specialist to provide Tier 2 technical support for computing devices and instructional technology. The role involves troubleshooting, maintaining, and deploying hardware while collaborating with various university departments to support academic and administrative needs. **

Job Summary

  • The Hardware Support Specialist provides frontline and Tier 2 technical support for university-owned computing devices and instructional technology in support of academic, administrative, and student success initiatives.
  • This role is responsible for deploying, maintaining, and troubleshooting endpoint hardware; supporting faculty, staff, and students through desk-side and remote assistance; and ensuring accurate lifecycle management of institutional technology assets.
  • Working within a higher education environment, the Hardware Support Specialist collaborates with internal IT teams, academic units, and service providers to deliver reliable, secure, and standardized technology services that support teaching, learning, research, and business operations.

Matching Summary

Match Score: 75

** Saint Leo University is seeking a Hardware Support Specialist to provide Tier 2 technical support for computing devices and instructional technology. The role involves troubleshooting, maintaining, and deploying hardware while collaborating with various university departments to support academic and administrative needs. **

Skills & Requirements

Must-have

  • Troubleshoot endpoint hardware
  • Install and configure computing devices
  • Support faculty, staff, and students
  • Utilize endpoint management platforms
  • Manage IT incident tickets
  • Maintain technology asset records

Nice-to-have

  • Customer-focused technical support
  • Collaborate with IT teams
  • Develop technical documentation
  • Continuous improvement initiatives

Key Requirements

  • 1-3 years IT support experience
  • High school diploma or equivalent
  • Troubleshoot and repair endpoint hardware
  • Windows (10/11) and macOS knowledge
  • ITSM or ticketing system experience
  • Strong customer service skills
  • Microsoft 365 applications knowledge
  • Basic networking concepts understanding

Work Rights

Not specified

Tailored Resume

Cover Letter