It User Services Manager

University of Wisconsin Oshkosh

Stevens Point, Wisconsin, US
$75,000, minimum py
**
Manage campus support team
Provide direct support to college of natural resources
Support users of computer and audio-visual equipment
** The University of Wisconsin Oshkosh is seeking an IT User Services Manager to oversee the Campus Support Team and provide IT support for the College of Natural Resources. The role requires strong leadership, technical support experience, and excellent customer service skills in a fast-paced academic setting. **

Job Summary

  • This is a multifunctional position that manages the Campus Support Team (CST) and provides direct support to the College of Natural Resources (CNR).
  • The position will require occasional flexible hours that may include limited evenings, weekends and/or on-call hours.
  • The ability to both lead a team of support specialists and be able to work independently while providing excellent customer services in a fast-paced academic environment are requirements.

Matching Summary

Match Score: 75

** The University of Wisconsin Oshkosh is seeking an IT User Services Manager to oversee the Campus Support Team and provide IT support for the College of Natural Resources. The role requires strong leadership, technical support experience, and excellent customer service skills in a fast-paced academic setting. **

Salary

$75,000, minimum

Skills & Requirements

Must-have

  • Manage Campus Support Team
  • Provide direct support to College of Natural Resources
  • Support users of computer and audio-visual equipment
  • Lead a team of support specialists
  • Work independently
  • Excellent customer service skills

Nice-to-have

  • Experience in Higher Education
  • Experience supporting audiovisual equipment
  • Experience automating business processes
  • Experience supporting Distance Education/HyFlex Classrooms

Key Requirements

  • Bachelor's degree or 6+ equivalent experience
  • 8+ years of experience supporting MS Windows computers
  • Experience supporting mobile devices
  • Excellent written and oral communications
  • Experience managing small to medium sized projects

Work Rights

Not specified

Tailored Resume

Cover Letter