Bilingual (spanish) Contact Center Supervisor - Mortgage

M&T Bank

Bridgeport, CT, United States
Base: $31.72 - $52.86 hourly (usd); bonus/equity: ...
Fully remote
Bilingual in spanish and english
Customer service skills
Supervisory experience
This position is the first level of management within the Contact Center

Job Summary

  • This position is the first level of management within the Contact Center.
  • Supervise and coordinate daily workflow to meet departmental objectives.
  • Provide leadership, guidance, feedback, and training to staff.

Matching Summary

This position is the first level of management within the Contact Center.

Salary

Base: $31.72 - $52.86 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual in Spanish and English
  • Customer service skills
  • Supervisory experience

Nice-to-have

  • Process innovation skills
  • Excellent verbal communication
  • Team leadership abilities

Key Requirements

  • Minimum 5 years' experience
  • 2 years' work leadership experience
  • Bachelor's Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter