Base: $68k–85k cad; bonus/equity: not specified; b...
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8+ years of experience in it support
Expertise in windows 11 and macos troubleshooting
Experience with azure ad and microsoft 365
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ShareGate is seeking a Technical Support IT professional to join their collaborative team in Montréal. The role involves providing efficient IT support, managing SaaS tools, and improving user experiences through process enhancements.
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Job Summary
This role involves providing reliable, human, and efficient IT support to all Workleap team members while handling technical requests ranging from access management to device administration.
The successful candidate will actively contribute to evolving processes and tools by proposing initiatives aimed at enhancing efficiency and user experience through automation and AI.
The team values knowledge sharing, teamwork, and continuous improvement to optimize the technological environment and improve security and ease of use.
Matching Summary
Match Score: 75
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ShareGate is seeking a Technical Support IT professional to join their collaborative team in Montréal. The role involves providing efficient IT support, managing SaaS tools, and improving user experiences through process enhancements.
**
Salary
Base: $68K–85K CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
8+ years of experience in IT support
Expertise in Windows 11 and macOS troubleshooting
Experience with Azure AD and Microsoft 365
Proficiency in MDM tools like Intune and Jamf
Bilingual communication skills in French and English
Nice-to-have
Demonstrated experience using AI tools for efficiency
Strong interest in artificial intelligence applications
Proactive initiative to improve user experience
Ability to work in a fast-evolving environment
Key Requirements
8+ years of experience in IT support or related field
Excellent interpersonal and customer service skills