Resident Support Engineer - Ashburn, Virginia

Calix

Ashburn, Virginia, US
Base: $90,000 - $172,500 usd annual (varies by loc...
Hybrid (up to three days in-office)
8+ years technical customer service experience
Deep understanding of saas technologies
Configuration and troubleshooting of routers
Calix is seeking a Resident Support Engineer based in Ashburn, Virginia, to manage customer support for a strategic account and drive initiatives related to product deployment and issue resolution. The ideal candidate will have extensive experience in technical customer service, a strong understanding of SaaS technologies, and relevant networking certifications

Job Summary

  • The Resident Support Engineer acts as the primary technical point of contact for a strategic customer account within the telecommunications sector.
  • This role requires driving internal cross-functional teams to resolve issues, manage Root Cause Analysis, and ensure timely product deployments.
  • Candidates must possess deep expertise in telecom technologies including GPON, XGS-PON, and Linux networking to support large tier 1 and 2 providers.

Matching Summary

Match Score: 85

Calix is seeking a Resident Support Engineer based in Ashburn, Virginia, to manage customer support for a strategic account and drive initiatives related to product deployment and issue resolution. The ideal candidate will have extensive experience in technical customer service, a strong understanding of SaaS technologies, and relevant networking certifications.

Salary

Base: $90,000 - $172,500 USD Annual (varies by location); Bonus: Eligible; Benefits: Not specified

Skills & Requirements

Must-have

  • 8+ years technical customer service experience
  • Deep understanding of SaaS technologies
  • Configuration and troubleshooting of routers
  • Experience with GPON and XGS-PON protocols
  • Knowledge of TCP/IP L2/L3 switching
  • Linux Network engineering and design

Nice-to-have

  • CCNP/JNCIA/NRS II certification desirable
  • Familiarity with Calix product portfolio
  • Strong collaboration and negotiation skills
  • Ability to present to executive levels
  • Self-managing and detail-oriented approach

Key Requirements

  • BS/MS in Electrical or Computer Engineering
  • 8+ years in technical customer service or consulting
  • Experience with Tier 1 and 2 telecommunications providers
  • Travel up to 15% annually required

Work Rights

Not specified

Tailored Resume

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