Infrastructure Support Analyst (12-months Contract)
Royal Bank of Canada
Putrajaya, Malaysia
Onsite
Technical troubleshooting and diagnosis
It service level management
Hardware and software incident resolution
The role involves working on a rotational 9-hour shift pattern with support hours from 8am to 8pm MY time and occasional extended hours
Job Summary
The role involves working on a rotational 9-hour shift pattern with support hours from 8am to 8pm MY time and occasional extended hours.
The Infrastructure Support Analyst will manage incidents related to hardware and software for RBC Malaysia and India users, ensuring service level agreements are met.
RBC fosters an inclusive workplace culture based on shared values such as Client First, Integrity, Collaboration, Respect, and Excellence.
Matching Summary
The role involves working on a rotational 9-hour shift pattern with support hours from 8am to 8pm MY time and occasional extended hours.
Skills & Requirements
Must-have
Technical troubleshooting and diagnosis
IT service level management
Hardware and software incident resolution
Asset management and inventory tracking
Shift work including public holidays
Support for meeting and training room setups
Nice-to-have
Critical thinking
Customer support systems
Group problem solving
Ad-hoc project management
Effective communication with service providers
Compliance with audit guidelines
Key Requirements
Full time employment
Contract duration of 12 months
Ability to work shifts including weekends and public holidays