It Support Technician

Leidos UK

Washington, DC, United States
Base: $45,500.00 - $82,250.00; bonus/equity: not s...
Windows and macos endpoint troubleshooting
Servicenow ticketing system usage
Workstation imaging and deployment
This role provides second-level technical support to SEC personnel, resolving complex hardware and software issues that cannot be handled at first contact

Job Summary

  • This role provides second-level technical support to SEC personnel, resolving complex hardware and software issues that cannot be handled at first contact.
  • The technician is responsible for managing the full ticket lifecycle in ServiceNow while ensuring strict adherence to service level agreements.
  • Candidates must possess strong diagnostic skills for Windows and macOS endpoints along with experience in workstation imaging and enterprise software configuration.

Matching Summary

This role provides second-level technical support to SEC personnel, resolving complex hardware and software issues that cannot be handled at first contact.

Salary

Base: $45,500.00 - $82,250.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Windows and macOS endpoint troubleshooting
  • ServiceNow ticketing system usage
  • Workstation imaging and deployment
  • Hardware diagnostics and peripheral support
  • SLA compliance and incident management

Nice-to-have

  • Experience supporting federal civilian agencies
  • Microsoft Intune and M365 familiarity
  • VIP user support experience
  • Process improvement contributions
  • Continuous service improvement mindset

Key Requirements

  • US Citizenship required
  • Ability to obtain SEC Public Trust clearance
  • Minimum 4 years of IT support experience
  • High School Diploma or equivalent
  • Familiarity with ITIL processes

Work Rights

Must have US Citizenship

Tailored Resume

Cover Letter