Product Support Specialist

Thales Group

Vancouver, Canada
Base: 60,692.25 - 80,923.00 cad annual; bonus/equi...
Hybrid
Strong linux / rhel understanding
Active directory and ldap experience
Packet capture analysis skills
The role involves replicating complex customer problems and managing Level 2 to 3 interactions for Thales Crypto products

Job Summary

  • The role involves replicating complex customer problems and managing Level 2 to 3 interactions for Thales Crypto products.
  • Employees will work closely with global support teams and engineering groups to define methodologies that improve customer problem management.
  • The company offers an extensive benefits program including health insurance, retirement savings plans with matching, and paid leave.

Matching Summary

The role involves replicating complex customer problems and managing Level 2 to 3 interactions for Thales Crypto products.

Salary

Base: 60,692.25 - 80,923.00 CAD Annual; Bonus/Equity: Not specified; Benefits: Company paid Extended Health, Dental, RRSP match

Skills & Requirements

Must-have

  • Strong Linux / RHEL understanding
  • Active Directory and LDAP experience
  • Packet capture analysis skills
  • TCP/IP and routing protocol knowledge
  • Database SQL proficiency
  • Scripting with Bash or Python

Nice-to-have

  • Cloud environment experience AWS Azure GCP
  • Microsoft Exchange and SharePoint knowledge
  • Master's degree in Engineering or CS
  • MongoDB and PostgreSQL expertise
  • VMware vCloud Air familiarity

Key Requirements

  • Bachelor's degree in Engineering or Computer Science
  • 2+ years in technical support or product support
  • Experience supporting database security or compliance solutions

Work Rights

Not specified

Tailored Resume

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