Vice President, Concierge Security

Arctic Wolf

San Antonio, Texas, United States
Base: $218,000 to $326,000 usd annually; bonus/equ...
12+ years in cybersecurity or security operations
7+ years leading customer-facing teams
Expertise in soc operations and incident response
The role involves defining and executing a vision for a scalable, global concierge program that leverages AI and automation to transform service delivery

Job Summary

  • The role involves defining and executing a vision for a scalable, global concierge program that leverages AI and automation to transform service delivery.
  • Candidates will act as trusted advisors to senior customer stakeholders including CISOs and CIOs while leading executive briefings and crisis communications.
  • Arctic Wolf offers a comprehensive benefits package including equity for all employees, flexible time off, and robust mental health support.

Matching Summary

The role involves defining and executing a vision for a scalable, global concierge program that leverages AI and automation to transform service delivery.

Salary

Base: $218,000 to $326,000 USD annually; Bonus/Equity: Variable incentive compensation and new hire equity grants; Benefits: Comprehensive private benefits plan including medical, dental, and RRSP/401k match

Skills & Requirements

Must-have

  • 12+ years in cybersecurity or security operations
  • 7+ years leading customer-facing teams
  • Expertise in SOC operations and incident response
  • Knowledge of SIEM, SOAR, EDR/XDR tools
  • Experience with cloud security architectures

Nice-to-have

  • MBA or cybersecurity certifications like CISSP
  • Experience implementing AI-driven support models
  • Familiarity with NIST, ISO 27001, and SOC2 frameworks
  • Background in cybersecurity SaaS or MSSP environments

Key Requirements

  • 12+ years experience in cybersecurity
  • 7+ years leading customer-facing teams
  • Must be based near San Antonio, TX; Eden Prairie, MN; Pleasant Grove, UT; or Waterloo, ON
  • Background checks required
  • Authorization for export-controlled technology may be required

Work Rights

Not specified

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