Customer Service Analyst

Etex

MANIZALES, CO
On-site
SAP
Sales force
Qualtrics
This position has the main objective of extracting, processing, analyzing, automating, and grouping customer voice data, SAP transactions, and CRM data related to Order Management, master data, and post-sales management to generate automated dashboards

Job Summary

  • This position has the main objective of extracting, processing, analyzing, automating, and grouping customer voice data, SAP transactions, and CRM data related to Order Management, master data, and post-sales management to generate automated dashboards.
  • Develop and implement automation processes with common rules in the service center, seeking all automation opportunities and resolving incidents in SAP (BLS).
  • We are named the #1 most trusted company in the construction sector by Newsweek and Statista in 2023, fostering a culture where we connect and care for those around us.

Matching Summary

This position has the main objective of extracting, processing, analyzing, automating, and grouping customer voice data, SAP transactions, and CRM data related to Order Management, master data, and post-sales management to generate automated dashboards.

Skills & Requirements

Must-have

  • SAP
  • Sales Force
  • Qualtrics
  • Hibot
  • Oversai
  • Python
  • SQL
  • Office 365
  • BI tools

Nice-to-have

  • Inspiring new ways of living
  • Sustainable construction leader
  • Passion for excellence
  • Teamwork and collaboration
  • Commitment to sustainability

Key Requirements

  • Minimum 2 years of experience in data analysis roles
  • Experience with visualization and process automation tools
  • Professional degree in Business Administration, Industrial Engineering, Mathematics, Statistics, or Data Engineering

Work Rights

Not specified

Tailored Resume

Cover Letter