Manager, Professional Services Pmo

Zoom

Base: $97,600.00 - $225,700.00; bonus/equity: incl...
Hybrid
5+ years managing professional services teams
Enterprise contact center platform implementation
Scope control and sow negotiation skills
Zoom is seeking a Manager for their Professional Services PMO to lead a team in delivering contact center and AI implementations while driving operational excellence. The ideal candidate should possess over five years of experience in managing teams within Professional Services or PMO environments and have expertise in complex enterprise contact center platforms

Job Summary

  • The role involves leading a team of project managers to deliver enterprise and mid-market contact center and AI implementations.
  • Candidates must enforce portfolio governance including scope controls, financial oversight, and proactive risk mitigation across active engagements.
  • Zoom offers a structured hybrid work approach with benefits designed to support physical, mental, emotional, and financial health.

Matching Summary

Match Score: 85

Zoom is seeking a Manager for their Professional Services PMO to lead a team in delivering contact center and AI implementations while driving operational excellence. The ideal candidate should possess over five years of experience in managing teams within Professional Services or PMO environments and have expertise in complex enterprise contact center platforms.

Salary

Base: $97,600.00 - $225,700.00; Bonus/Equity: Included in Total Direct Compensation philosophy; Benefits: Comprehensive perks for health and work-life balance

Skills & Requirements

Must-have

  • 5+ years managing Professional Services teams
  • Enterprise contact center platform implementation
  • Scope control and SOW negotiation skills
  • Financial forecasting and revenue planning
  • Multi-workstream complex implementation experience

Nice-to-have

  • AI-driven solution knowledge including chatbots
  • Agentic AI service innovation experience
  • Continuous improvement methodology championing
  • Cross-functional collaboration in enterprise settings

Key Requirements

  • Active PMP certification required
  • Minimum 5 years managing Professional Services or PMO environments
  • Ability to work U.S. business hours

Work Rights

Not specified

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