GitLab is seeking a Director of Customer Support Systems to lead the technology strategy for their global post-sales organization, focusing on enhancing customer success and support workflows. The role emphasizes ownership of platforms like Zendesk and aims to improve operational efficiencies through proactive data-informed systems.
Base: $152,800 - $259,200 USD; Bonus/Equity: Not specified; Benefits: See handbook link
Must-have
Nice-to-have
Not specified