Handle customer inquiries via calls, emails, chats
Maintain product and service knowledge
High level of portuguese and spanish
The Customer Service Representative is responsible for resolving customer doubts and complaints related to our tools, seeking customer satisfaction
Job Summary
The Customer Service Representative is responsible for resolving customer doubts and complaints related to our tools, seeking customer satisfaction.
Handle all customer inquiries effectively and professionally - calls, emails, and chats - to ensure satisfaction while supporting Stanley Black & Decker's Key Performance Indicators (KPIs).
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe.
Matching Summary
The Customer Service Representative is responsible for resolving customer doubts and complaints related to our tools, seeking customer satisfaction.
Skills & Requirements
Must-have
Handle customer inquiries via calls, emails, chats
Maintain product and service knowledge
High level of Portuguese and Spanish
Nice-to-have
Collaborative team environment
Empathy and active listening skills
Positive attitude and patience
Key Requirements
High School Diploma or equivalent
6 months to 1 year customer service experience
Proficiency in Microsoft Office (Excel, PowerPoint, Word)