Not specified; not specified; rsus + merit-based r...
On-site
2nd level support experience
Java or python programming proficiency
Database systems sap hana oracle ms sql server
Celonis is seeking a Senior Customer Support Engineer for their Raleigh, NC office, to provide technical support for their Process Intelligence software. The ideal candidate will have extensive experience in customer support, a background in computer science, and be proficient in programming and database systems
Job Summary
Celonis is the global leader in Process Intelligence seeking a Senior Customer Support Engineer to join their Raleigh office.
The role involves providing 2nd Level remote technical support for On-Premise and Cloud-based Execution Management System products.
Candidates must hold an active Government Clearance with 18-24 months of remaining eligibility to qualify for this position.
Matching Summary
Match Score: 85
Celonis is seeking a Senior Customer Support Engineer for their Raleigh, NC office, to provide technical support for their Process Intelligence software. The ideal candidate will have extensive experience in customer support, a background in computer science, and be proficient in programming and database systems.
Salary
Not specified; Not specified; RSUs and merit-based refresh grants included
Skills & Requirements
Must-have
2nd Level Support experience
Java or Python programming proficiency
Database systems SAP HANA Oracle MS SQL Server
Active Government Clearance Public Trust Secret Top Secret
Remote technical support delivery
Nice-to-have
Experience with AI in support administration
Passion for Process Mining and Big Data
Strong customer communication skills
Webcast presentation abilities
Root Cause Analysis participation
Key Requirements
Bachelor of Computer Science degree
Minimum 6 years 2nd Level Support experience
Active Government Clearance (Public Trust, Secret, or Top Secret)