It Process Analyst Ii

PPD (Thermo Fisher) UK

UK
5+ years cmdb operational experience
Servicenow tool proficiency
Itil framework knowledge
The role involves enabling CI Owners to update Configuration Items while maintaining high data quality and integrity within the CMDB

Job Summary

  • The role involves enabling CI Owners to update Configuration Items while maintaining high data quality and integrity within the CMDB.
  • Candidates will drive auditing, validating, and reporting on CMDB activities using OKR and metric reporting frameworks.
  • This position requires cross-collaboration with Incident, Change, and Problem processes to ensure better delivery across the global IT community.

Matching Summary

The role involves enabling CI Owners to update Configuration Items while maintaining high data quality and integrity within the CMDB.

Skills & Requirements

Must-have

  • 5+ years CMDB operational experience
  • ServiceNow tool proficiency
  • ITIL framework knowledge
  • Data reconciliation skills
  • ServiceNow discovery experience

Nice-to-have

  • Customer centric approach
  • Strong analytical problem-solving
  • Excellent verbal communication
  • Cross collaboration with teams
  • Highly motivated engagement

Key Requirements

  • Bachelor degree in Science or Engineering
  • ITIL Foundation Certification preferred
  • Certified ServiceNow Administrator preferred
  • CSDM Knowledge or Training preferred

Work Rights

Not specified

Tailored Resume

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