Customer Service Medewerker

JD Engineers

Joure, Netherlands
Mbo-4 work and thinking level
Minimum 2 years technical service experience
Experience with erp systems
The role serves as the organizational hub for the service department, ensuring field technicians work efficiently and customers receive prompt support

Job Summary

  • The role serves as the organizational hub for the service department, ensuring field technicians work efficiently and customers receive prompt support.
  • Responsibilities include planning field technician schedules, managing service quotes, processing service orders, and maintaining accurate time registration and document management.
  • The company offers a dynamic international environment with opportunities for career growth and good employment conditions according to the Metal & Technology CAO.

Matching Summary

The role serves as the organizational hub for the service department, ensuring field technicians work efficiently and customers receive prompt support.

Skills & Requirements

Must-have

  • MBO-4 work and thinking level
  • Minimum 2 years technical service experience
  • Experience with ERP systems
  • Fluent in Dutch and English
  • Strong planning and organizational skills

Nice-to-have

  • Experience with Ridder IQ system
  • Knowledge of German or French languages
  • Affinity with metal technology
  • Proactive and customer-oriented attitude

Key Requirements

  • MBO-4 education level
  • 2+ years in technical service or back-office
  • ERP system proficiency
  • Dutch and English fluency

Work Rights

Not specified

Tailored Resume

Cover Letter