Customer Success Manager Ii

Zoominfo

Chennai, India
**
Increase product adoption and usage
Trusted advisor relationships
Manage and nurture accounts
** ZoomInfo is seeking a Customer Success Manager II to enhance the adoption and utilization of their suite of products, maximizing customer investment. The ideal candidate will have 3 to 5 years of experience in customer success or related fields within a B2B SaaS environment, and the role involves both independent work and collaboration across teams. **

Job Summary

  • Develop and implement strategies to increase the adoption and usage of our suite of products, maximizing the return on investment for our customers.
  • Act as a liaison between customer success, technical teams, account managers, and other departments to ensure a cohesive adoption strategy.
  • Maintain extensive product knowledge across all Zoominfo product lines to effectively demonstrate the product and craft solutions for customers' business needs.

Matching Summary

Match Score: 75

** ZoomInfo is seeking a Customer Success Manager II to enhance the adoption and utilization of their suite of products, maximizing customer investment. The ideal candidate will have 3 to 5 years of experience in customer success or related fields within a B2B SaaS environment, and the role involves both independent work and collaboration across teams. **

Skills & Requirements

Must-have

  • increase product adoption and usage
  • trusted advisor relationships
  • manage and nurture accounts
  • capture customer feedback
  • maintain extensive product knowledge

Nice-to-have

  • creativity, innovation, teamwork
  • take charge, take initiative
  • unlock growth potential
  • business education is a plus

Key Requirements

  • 3 to 5 years relevant experience
  • Willing to work in Night Shift
  • Strong analytical skills
  • Proficiency with customer success platforms
  • Bachelor's degree in Computer Science

Work Rights

Not specified

Tailored Resume

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