You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise
Job Summary
You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
Own the complete end-to-end customer support experience, providing prompt, detailed analysis of technical challenges and business issues to ensure customer satisfaction.
Create and maintain Knowledge Base Articles both for internal and external audiences, and engage in open and continuous collaboration with your team to increase team spirit and team efficiency.
Matching Summary
You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
Skills & Requirements
Must-have
Fluent in German and English
Troubleshoot technical issues and Integrations
Apex/VF/Lightning Web Components knowledge
Internet development technologies (HTML, Javascript, XML, API)
Database concepts and SQL knowledge
Proactive investigation of technical concepts
Nice-to-have
Enthusiastic about technology
Outstanding and friendly communicator
Natural curiosity and enjoy solving puzzles
Real team players
Familiarity with Trailhead
Key Requirements
Degree or Diploma in Computing/STEM or equivalent experience
Programming abilities in Java, PHP, Python, Ruby, .NET, JavaScript, or Perl
Customer-focused or previous customer-facing experience
Ability to effectively prioritize, multi-task, and perform well under pressure