Senior Manager, Customer Campaigns & Lifecycle Marketing

Intercom

Dublin, Ireland
Competitive salary + equity; not specified; pensio...
Hybrid (3 days in-office, flexible work from home)
7+ years customer marketing experience
Ai-first approach with claude code proficiency
3+ years leading autonomous teams
Intercom is seeking a Senior Manager for Customer Campaigns & Lifecycle Marketing in Dublin, Ireland. The role involves leading a team focused on enhancing customer engagement with their AI products and requires strong experience in customer marketing within the B2B SaaS environment

Job Summary

  • Intercom is seeking a Senior Manager to lead a high-performing Customer Campaigns & Lifecycle Marketing team focused on driving adoption of their AI agent Fin.
  • The role requires implementing a significant customer marketing campaign tool overhaul to improve capabilities in the AI era while fostering a culture of excellence.
  • Candidates will benefit from competitive salary and equity, unlimited access to AI tools like Claude Code, and comprehensive health and pension benefits.

Matching Summary

Match Score: 85

Intercom is seeking a Senior Manager for Customer Campaigns & Lifecycle Marketing in Dublin, Ireland. The role involves leading a team focused on enhancing customer engagement with their AI products and requires strong experience in customer marketing within the B2B SaaS environment.

Salary

Competitive salary and equity; Not specified; Pension scheme match up to 4%, health/dental insurance, flexible paid time off

Skills & Requirements

Must-have

  • 7+ years customer marketing experience
  • AI-first approach with Claude Code proficiency
  • 3+ years leading autonomous teams
  • B2B SaaS or AI industry background
  • Strong stakeholder management skills
  • Experience with Marketo and marketing automation

Nice-to-have

  • Experience with multiple email platforms
  • Proactive growth mindset
  • High bar for quality and speed
  • Ability to thrive in ambiguous situations
  • Strong quantitative orientation

Key Requirements

  • 7+ years experience in customer marketing/campaigns
  • 3+ years experience leading a team
  • Proficiency in AI tooling including Claude Code
  • Experience in B2B SaaS, tech or AI industry
  • Knowledge of Intercom platform and Marketo

Work Rights

Not specified

Tailored Resume

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