Associate Customer Service Representative Credit Cards
Wells Fargo
Roanoke, VA, US
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Customer service support
Financial products and services
Answering inquiries
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Wells Fargo is seeking an Associate Customer Service Representative for its Roanoke, VA location, focusing on providing exceptional support for financial products and services. The ideal candidate will have at least six months of customer service experience and strong communication skills, with an emphasis on empathy and problem-solving in a fast-paced environment.
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Job Summary
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment.
At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed.
The Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being.
Matching Summary
Match Score: 75
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Wells Fargo is seeking an Associate Customer Service Representative for its Roanoke, VA location, focusing on providing exceptional support for financial products and services. The ideal candidate will have at least six months of customer service experience and strong communication skills, with an emphasis on empathy and problem-solving in a fast-paced environment.
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Skills & Requirements
Must-have
customer service support
financial products and services
answering inquiries
resolving problems
navigating multiple computer systems
Nice-to-have
empathy
work-life balance
authentic self
internet mobile social media technology
Key Requirements
6+ months of Customer Service experience
6+ months of Financial Services experience
6+ months of Contact Center support experience
Equivalent demonstrated experience, training, military experience, or education