Product Service Consultant

Caterpillar Inc.

Clayton, North Carolina, US
Base: $97,530.00 - $146,290.00; bonus/equity: ince...
Onsite
Technical & service engineering contact
Product problem management
Service engineering enhancement
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other

Job Summary

  • Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
  • In this role, you will help solve customers’ toughest challenges by delivering world‑class product and technical support while serving as the primary point of contact for the Caterpillar Dealer network across North America for CWL and SWL products.
  • Caterpillar requires employees to work onsite in the office five days a week.

Matching Summary

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.

Salary

Base: $97,530.00 - $146,290.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, Health Savings Account, Flexible Spending Accounts, Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Must-have

  • Technical & service engineering contact
  • Product problem management
  • Service engineering enhancement
  • Data gathering & analysis
  • Customer service & relationship management
  • Effective written and verbal communication

Nice-to-have

  • Customer focus and needs prioritization
  • Continuous product/process improvement engagement
  • Customer-back mindset for NPI
  • Collaboration with international teams

Key Requirements

  • Requires working onsite five days a week
  • Relocation is available for this position
  • Visa sponsorship is not available

Work Rights

Not specified

Tailored Resume

Cover Letter