Director, Digital Workplace And End User Services

ON Semiconductor

Scottsdale, AZ, US
**
Global helpdesk leadership experience
Microsoft 365 ecosystem management
Endpoint management with intune/configmgr
** ON Semiconductor is seeking a Director of Digital Workplace and End User Services to lead their global end-user technology experience, focusing on service delivery, user satisfaction, and operational excellence. The ideal candidate will possess strong leadership skills, experience in managing Microsoft 365 ecosystems, and a strategic mindset geared towards enhancing employee experience. **

Job Summary

  • This role is responsible for defining and executing the Digital Workplace strategy aligned to business goals and security standards.
  • The successful candidate will lead a global service desk across insourced and outsourced delivery models while owning the IT user experience.
  • Key success metrics include improving CSAT scores, reducing MTTR through automation, and increasing endpoint compliance rates.

Matching Summary

Match Score: 75

** ON Semiconductor is seeking a Director of Digital Workplace and End User Services to lead their global end-user technology experience, focusing on service delivery, user satisfaction, and operational excellence. The ideal candidate will possess strong leadership skills, experience in managing Microsoft 365 ecosystems, and a strategic mindset geared towards enhancing employee experience. **

Skills & Requirements

Must-have

  • Global helpdesk leadership experience
  • Microsoft 365 ecosystem management
  • Endpoint management with Intune/ConfigMgr
  • Insourced and outsourced service models
  • ITSM platform and SLA governance

Nice-to-have

  • Digital Experience Monitoring (DEX) tools
  • Zero Trust security architecture background
  • Power Platform automation expertise
  • ITIL or Microsoft certifications
  • Regulated industry experience

Key Requirements

  • 5+ years in similar leadership capacity
  • U.S. Citizenship required
  • Bachelor's degree or equivalent experience
  • Based in Scottsdale, AZ

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter