The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving platform improvements, and assuring platform stability
Job Summary
The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving platform improvements, and assuring platform stability.
Responsibilities include leading system and data design strategy for global reporting needs, managing third-party access, and working with business leaders to prioritize the feature roadmap.
AIG values in-person collaboration and offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving platform improvements, and assuring platform stability.
Skills & Requirements
Must-have
Global Complaints Management System
GCMS platform stability
Cognos or PowerBI knowledge
Lead system and data design
Prioritization of feature roadmap
Monitor and report GCMS health
Nice-to-have
Insurance experience strongly preferred
Excited with change and transformation
Data driven and metric oriented
Proactive issue management
Navigate through organization
Culture of inclusion and belonging
Key Requirements
3+ years experience as Business Analyst or Product Owner
Knowledge of PowerBI or Cognos required
Must be proactive in managing issues
Proven ability to navigate through an organization