Client Engagement Adviser 1

Santam

Tygervalley, Western Cape, ZA
On-site
Call center environment
Client centricity manner
Achieving targets related to quality
Santam is seeking a Client Engagement Adviser to join their team in Tygervalley, Cape Town. The role involves providing exceptional customer service in a call center environment, ensuring client requests are handled efficiently and effectively while meeting service level agreements

Job Summary

  • The Client Engagement Adviser will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call center environment.
  • Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement.
  • Santam is the market leader in the general insurance industry in Southern Africa and is committed to transformation and embracing diversity.

Matching Summary

Match Score: 85

Santam is seeking a Client Engagement Adviser to join their team in Tygervalley, Cape Town. The role involves providing exceptional customer service in a call center environment, ensuring client requests are handled efficiently and effectively while meeting service level agreements.

Skills & Requirements

Must-have

  • Call center environment
  • Client centricity manner
  • Achieving targets related to quality
  • Productivity and compliments
  • Telephonically and through written correspondence

Nice-to-have

  • Excellent time management skills
  • Self motivated
  • Being resilient
  • Cultivates innovation
  • Collaborates

Key Requirements

  • Grade 12/ Matric
  • NQF Level 4 Qualification in Short Term Insurance
  • Regulatory Exam (RE 5) advantageous
  • 5 -7 years of experience in Customer Service
  • Afrikaans speaking
  • Willing to work shifts as well as overtime

Work Rights

Not specified

Tailored Resume

Cover Letter