Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of MDM, MDM SaaS, and P360
Job Summary
Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of MDM, MDM SaaS, and P360.
This role involves a high degree of technical analysis and root-cause engineering, collaborating with Product Management and Solutions Delivery to discover and deploy fixes.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and we're looking for Trailblazers passionate about bettering business and the world through AI.
Matching Summary
Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of MDM, MDM SaaS, and P360.
Skills & Requirements
Must-have
Informatica MDM, MDM SaaS, P360
Technical analysis and root-cause engineering
Customer support case management
Reproduce product behaviors
Collaborate with R&D and QA
Java, Oracle, MSSQL Server, DB2
Unix/Linux exposure
Nice-to-have
AI and GenAI tools
Cloud Data Integration (CDI)
Cloud Application Integration (CAI)
Data Quality
NoSQL Databases and Kibana
Cloud computing platforms (Azure, AWS)
Key Requirements
B.E, BTech, MCA degree or equivalent technical experience
5-12 years of industry experience
Experience with Informatica MDM, MDM SaaS, ActiveVOS, P360
Exposure to application servers (WebLogic, Jboss, WebSphere)
Experience in JAVA, Oracle, MSSQL Server and/or DB2
Exposure to Unix/Linux
Excellent analysis, debugging and troubleshooting skills