Business Analyst

Caliber Public Safety

3 to 5 years enterprise business analyst experience
Contact center tools nice cxone iex observe ai
Data analytics microsoft power bi smartsheet proficiency
This role serves as the vital link between business users and IT to ensure seamless communication across multiple lines of business

Job Summary

  • This role serves as the vital link between business users and IT to ensure seamless communication across multiple lines of business.
  • The ideal candidate will analyze data from various platforms to create visualizations that identify actionable insights for decision-making.
  • You will partner with developers and peers to troubleshoot application issues, conduct root cause analyses, and implement efficient solutions.

Matching Summary

This role serves as the vital link between business users and IT to ensure seamless communication across multiple lines of business.

Skills & Requirements

Must-have

  • 3 to 5 years enterprise business analyst experience
  • Contact center tools NICE CXOne IEX Observe AI
  • Data analytics Microsoft Power BI Smartsheet proficiency
  • Cross-functional collaboration with IT and business owners
  • Root cause analysis and solution implementation

Nice-to-have

  • Experience integrating automation and AI technologies
  • Ability to foster collaborative team environment
  • Strong presentation skills for senior leaders
  • Proactive risk identification and escalation
  • Excellent verbal and written communication skills

Key Requirements

  • Bachelor's degree preferred or equivalent experience
  • Minimum 3 to 5 years of BA experience
  • Eligible to work in the U.S. without restrictions

Work Rights

Must be eligible to work in the U.S. with no restrictions

Tailored Resume

Cover Letter