Support Platform Senior Manager

Squarespace

Remote
Base: $135,500 - $239,200 usd; bonus/equity: stock...
Remote
Zendesk ecosystem expertise
System reliability and high availability
Technical conduit between teams
Squarespace is seeking a Support Platform Senior Manager to lead a team responsible for maintaining and enhancing their global support infrastructure, particularly focusing on the Zendesk ecosystem. The ideal candidate will have extensive experience in technical leadership, systems reliability, and cross-functional collaboration

Job Summary

  • Lead a team of Systems Engineers and Administrators overseeing end-to-end management of omnichannel communication platforms and enterprise integrations.
  • Define and monitor platform success metrics, translating operational indicators and market trends into actionable insights.
  • Collaborate closely with Product and Engineering partners to influence roadmap development and maintain the long-term integrity of support features.

Matching Summary

Match Score: 85

Squarespace is seeking a Support Platform Senior Manager to lead a team responsible for maintaining and enhancing their global support infrastructure, particularly focusing on the Zendesk ecosystem. The ideal candidate will have extensive experience in technical leadership, systems reliability, and cross-functional collaboration.

Salary

Base: $135,500 - $239,200 USD; Bonus/Equity: Stock options; Benefits: Medical plans, HSA, Fertility/adoption, Supplemental insurance, Headspace, EAP, Retirement match, PTO, Parental leave, Remote stipend, Education reimbursement, Donation match, ERGs

Skills & Requirements

Must-have

  • Zendesk ecosystem expertise
  • System reliability and high availability
  • Technical conduit between teams
  • Omnichannel communication platforms
  • API integration experience

Nice-to-have

  • Strategic infrastructure alignment
  • Cross-functional collaboration
  • Iterative improvement engineering
  • Data-driven solutions deployment

Key Requirements

  • 5+ years enterprise business tooling ownership
  • 2+ years leading technical teams
  • Advanced Zendesk proficiency
  • Experience architecting contact center integrations
  • Experience with APIs

Work Rights

Not specified

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