Provide services to guests according to the operational goals and service standards set by the Four Seasons Group and the hotel
Job Summary
Provide services to guests according to the operational goals and service standards set by the Four Seasons Group and the hotel.
Checks in guest in an efficient and friendly manner, using guest name whenever possible.
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Matching Summary
Provide services to guests according to the operational goals and service standards set by the Four Seasons Group and the hotel.
Skills & Requirements
Must-have
Guest check-in and check-out
Handle customer complaints
Manage guest inquiries
Process financial transactions
Operate hotel computer systems
Nice-to-have
Genuine heart in service
Create lasting impressions
Connect with people and world
Key Requirements
Bachelor above education background
2-3 Years experience as a front office supervisor role