CUSTOMER SERVICE OFFICER

ROBERTSON QUAY HOTEL

Singapore
Managing front office operations
Check in and check out guests
Payment collection and settlement
The role involves managing front office operations including guest check-ins, check-outs, and payment settlements

Job Summary

  • The role involves managing front office operations including guest check-ins, check-outs, and payment settlements.
  • Employees must ensure accurate room availability updates and manage reservations while providing detailed hotel service information.
  • Staff are expected to anticipate guest needs and maintain high satisfaction levels while working rotating shifts on weekends and holidays.

Matching Summary

Match Score: 85

The role involves managing front office operations including guest check-ins, check-outs, and payment settlements.

Skills & Requirements

Must-have

  • Managing front office operations
  • Check in and check out guests
  • Payment collection and settlement
  • Reservation confirmation and updates
  • Rotating shifts including weekends

Nice-to-have

  • Anticipating guest needs proactively
  • Maintaining positive guest relations
  • Providing local attraction information

Key Requirements

  • Willingness to work rotating shifts
  • Availability for Saturdays, Sundays, and public holidays

Work Rights

Not specified

Tailored Resume

Cover Letter