It Support Engineer

Snorkel AI

New York City, NY, US
$101,000—$159,000 usd py
On-site
Provide tier 1/2/3 support
Automate it processes
Manage macos/windows issues
Snorkel AI is seeking an IT Support Engineer to enhance their IT operations through effective troubleshooting, automation, and security compliance. The ideal candidate should have significant experience in IT support, particularly in cloud-first environments, and possess strong scripting skills

Job Summary

  • Provide Tier 1/2/3 support for our global team, acting as the 'final stop' for complex issues and automating repetitive tasks.
  • Build and maintain the 'glue' between our tools using AI agents, API scripts (Python/Bash), and Okta Workflows to ensure rapid onboarding, offboarding, and access requests.
  • Lead the technical execution for SOC2 compliance by implementing controls in our tech stack and ensuring our Cisco Meraki network is hardened and audit-ready.

Matching Summary

Match Score: 85

Snorkel AI is seeking an IT Support Engineer to enhance their IT operations through effective troubleshooting, automation, and security compliance. The ideal candidate should have significant experience in IT support, particularly in cloud-first environments, and possess strong scripting skills.

Salary

$101,000—$159,000 USD

Skills & Requirements

Must-have

  • Provide Tier 1/2/3 support
  • Automate IT processes
  • Manage macOS/Windows issues
  • Integrate SaaS applications
  • Implement SOC2 compliance
  • Maintain Google Workspace, Slack, Zoom, Atlassian
  • Manage office networking and AV

Nice-to-have

  • Proactive problem-solving
  • Customer-centric attitude
  • Clear communication skills

Key Requirements

  • 6+ Years of IT Excellence
  • Okta, Jamf Pro, Crowdstrike, Cisco Meraki, Google Workspace experience
  • Proficient in Python or Bash scripting
  • Experience with modern, cloud-first startup environments

Work Rights

Not specified

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