Claims, Consultant

AIA Group

Hong Kong, HK
Not specified
Group medical claims experience
Group life claims expertise
Hong kong market practices knowledge
AIA Group is seeking a Claims Consultant in Hong Kong to oversee corporate solutions claims operations, ensuring compliance, efficiency, and a customer-centric approach. The ideal candidate will possess strong leadership skills, a thorough understanding of Group Medical and Life claims, and a commitment to continuous improvement

Job Summary

  • The role involves leading and managing Corporate Solutions Claims operations to ensure efficient, accurate, and compliant claims handling aligned with AIA's purpose.
  • Candidates must provide on-the-job coaching and mentoring to enhance claims handling effectiveness while fostering a strong customer-centric mindset within the team.
  • The position requires overseeing end-to-end assessment of complex Group Medical and Group Life claims while ensuring adherence to policy terms and service standards.

Matching Summary

Match Score: 85

AIA Group is seeking a Claims Consultant in Hong Kong to oversee corporate solutions claims operations, ensuring compliance, efficiency, and a customer-centric approach. The ideal candidate will possess strong leadership skills, a thorough understanding of Group Medical and Life claims, and a commitment to continuous improvement.

Skills & Requirements

Must-have

  • Group Medical claims experience
  • Group Life claims expertise
  • Hong Kong market practices knowledge
  • Team leadership and coaching capability
  • Regulatory compliance and audit readiness

Nice-to-have

  • Customer centric mindset
  • Continuous improvement initiatives
  • Cross-functional stakeholder management
  • Business process re-engineering skills

Key Requirements

  • Solid experience in Group Medical and/or Group Life claims
  • Proven leadership capability guiding a claims team
  • Strong knowledge of Hong Kong regulatory requirements
  • Experience with post sales servicing requirements

Work Rights

Not specified

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