Workforce Supervisor

AIPL ACQUIRE INTELLIGENCE

Pasig City, Philippines
Workforce management experience
Call center operations
Performance monitoring
Organize and direct the daily activities related to the operation of the call center, responsible for managing, training and guiding analysts in performing their duties

Job Summary

  • Organize and direct the daily activities related to the operation of the call center, responsible for managing, training and guiding analysts in performing their duties.
  • Monitor call center performance and analyze reports, recommending plans of actions to ensure efficiency on call center operations.
  • We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.

Matching Summary

Organize and direct the daily activities related to the operation of the call center, responsible for managing, training and guiding analysts in performing their duties.

Skills & Requirements

Must-have

  • Workforce Management experience
  • call center operations
  • performance monitoring
  • daily activities management
  • MS Excel, VBA, SQL programming

Nice-to-have

  • Curious and Clever values
  • Entrepreneurial Energy values
  • Fast with Intent values
  • Laugh and Learn values
  • Genesys, Cisco, eWFM knowledge

Key Requirements

  • 5 years Workforce Management experience
  • 3 years Supervisory experience
  • College graduate
  • Erlang functions knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter