Customer Advisor

AGL Energy

Melbourne, VIC, Australia
Base: $71,635; bonus/equity: not specified; benefi...
Hybrid
Exceptional customer experiences
Voice, chat, and digital channels
Resolve customer queries
Join us at OVO Energy, a part of AGL, where we’re on a mission to decarbonize Australian homes through electrification — and it all starts with our customers

Job Summary

  • Join us at OVO Energy, a part of AGL, where we’re on a mission to decarbonize Australian homes through electrification — and it all starts with our customers.
  • As a Customer Advisor, you'll be the frontline of service, engaging with customers across voice, chat, and digital channels.
  • Be part of a passionate, forward-thinking team committed to sustainability and innovation.

Matching Summary

Join us at OVO Energy, a part of AGL, where we’re on a mission to decarbonize Australian homes through electrification — and it all starts with our customers.

Salary

Base: $71,635; Bonus/Equity: Not specified; Benefits: 12% superannuation, discounts on energy, telcos and solar plans, additional week of recharge leave

Skills & Requirements

Must-have

  • Exceptional customer experiences
  • Voice, chat, and digital channels
  • Resolve customer queries
  • Manage energy accounts
  • Customer-obsessed approach
  • Growth mindset
  • Continuous improvement

Nice-to-have

  • Passionate about sustainability
  • Curious and adaptable
  • Team-oriented
  • Fast-paced, agile environment
  • Champion of transformation

Key Requirements

  • Full-time, on-site role
  • Monday to Friday, 9:00 AM to 5:00 PM
  • Previous customer service experience
  • Strong written and verbal communication
  • Tech-savvy with willingness to learn
  • Resilient and proactive

Work Rights

Not specified

Tailored Resume

Cover Letter