Responsible for advising and leading the implementation of CRM strategies, optimizing CRM systems, and ensuring they align with business objectives to enhance customer relationships and drive business growth
Job Summary
Responsible for advising and leading the implementation of CRM strategies, optimizing CRM systems, and ensuring they align with business objectives to enhance customer relationships and drive business growth.
Lead consulting projects focused on enhancing capabilities for clients in the CRM Domain, leading the development of digital transformation strategies and concepts.
As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact.
Matching Summary
Responsible for advising and leading the implementation of CRM strategies, optimizing CRM systems, and ensuring they align with business objectives to enhance customer relationships and drive business growth.
Skills & Requirements
Must-have
CRM strategy development and implementation
leading CRM projects
stakeholder alignment and engagement
functional specifications for solutions
business process re-engineering
digital transformation strategies
Nice-to-have
mentoring junior consultants
recognized expertise in multiple technologies
cross-industry expertise
predictive analytics and AI-driven insights
collaborative culture
innovation-driven work
Key Requirements
Expertise in multiple CRM platforms
Experience in large-scale implementations
Proficiency in database knowledge
Experience in global or highly regulated industries