Support Analyst (24/7) - Mexico

RELEX Solutions

Santiago De Querétaro, Mexico
**
Saas environment troubleshooting
Linux-based systems monitoring
Sql and log analysis
** RELEX Solutions is seeking a Support Analyst for its 24/7 global support team in Querétaro, Mexico. The role involves troubleshooting complex issues within a SaaS environment, requiring strong technical skills, particularly with Linux-based systems and cloud technologies. **

Job Summary

  • Troubleshoot and resolve complex issues in RELEX’s proprietary SaaS environment, including data processing errors, job failures, and performance bottlenecks.
  • Monitor Linux-based servers and cloud-hosted environments, responding to alerts and system anomalies using internal tools and monitoring platforms.
  • Support environment maintenance, upgrades, and deployments in collaboration with DevOps and Product teams.

Matching Summary

Match Score: 75

** RELEX Solutions is seeking a Support Analyst for its 24/7 global support team in Querétaro, Mexico. The role involves troubleshooting complex issues within a SaaS environment, requiring strong technical skills, particularly with Linux-based systems and cloud technologies. **

Skills & Requirements

Must-have

  • SaaS environment troubleshooting
  • Linux-based systems monitoring
  • SQL and log analysis
  • Batch process troubleshooting
  • System administration tasks

Nice-to-have

  • Data-driven technology
  • Global support team
  • Continuous improvement

Key Requirements

  • Bachelor's degree or 1-2 years of experience
  • Strong understanding of Linux/Unix systems

Work Rights

Not specified

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