The role serves as the primary point of contact for all customer concerns, responsible for managing relationships and ensuring timely resolutions for complex needs
Job Summary
The role serves as the primary point of contact for all customer concerns, responsible for managing relationships and ensuring timely resolutions for complex needs.
Candidates must monitor customer satisfaction levels, manage service performance reporting, and facilitate Quarterly Business Reviews to drive operational improvements.
Brink's is a leading global provider of cash and valuables management that values an engaged culture fostering belonging and equal opportunity.
Matching Summary
The role serves as the primary point of contact for all customer concerns, responsible for managing relationships and ensuring timely resolutions for complex needs.
Salary
Base: $80k-$130k; Bonus/Equity: SIP (Commission); Benefits: Not specified
Skills & Requirements
Must-have
Manage portfolio of key accounts
Resolve customer escalations and issues
Conduct Monthly and Quarterly Business Reviews
Proficiency in Salesforce and Service Now
Knowledge of Brink's internal systems
Ability to work extended hours and weekends
Nice-to-have
Strong consultative and analytical skills
Experience with executive-level communication
Track record of influencing cross-functional teams
Willingness to travel on short notice
Key Requirements
Bachelor's degree in Business, Marketing, or Logistics
5+ years of experience in customer success or account management
Must be located in San Diego, Los Angeles, or Long Beach area