Customer Success Manager

Acquire Intelligence

Not specified; not specified; benefits: hmo covera...
Fully remote
5+ years in customer-facing role
Enterprise software or saas experience
Stakeholder relationship management
The primary goal is to build strong relationships with decision-makers and help clients maximize their investment in Riskonnect's solutions

Job Summary

  • The primary goal is to build strong relationships with decision-makers and help clients maximize their investment in Riskonnect's solutions.
  • Employees enjoy benefits including HMO coverage, yearly kick-off parties with major giveaways, and a culture that promotes internal growth.
  • The role requires managing a portfolio of 20-30 enterprise clients while executing adoption plans and driving upsell opportunities.

Matching Summary

The primary goal is to build strong relationships with decision-makers and help clients maximize their investment in Riskonnect's solutions.

Salary

Not specified; Not specified; Benefits: HMO coverage, Yearly Kick-Off Parties, Value Awards, Internal Promotion opportunities

Skills & Requirements

Must-have

  • 5+ years in customer-facing role
  • Enterprise Software or SaaS experience
  • Stakeholder relationship management
  • Client renewal and retention strategies
  • Data-driven adoption planning

Nice-to-have

  • Empathy for customers and value-driven mindset
  • Experience in Insurance industry preferred
  • Strong analytical and process-oriented thinking
  • Ability to collaborate with cross-functional teams
  • Remote tools proficiency for senior relationships

Key Requirements

  • 5+ years in customer-facing role within Enterprise Software or SaaS
  • 8+ years of experience in Insurance or SaaS industry preferred
  • Proven skills in stakeholder relationship management using remote tools

Work Rights

Not specified

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