Operations Experience Manager

Home Depot

La Grange, United States
Order fulfillment best practices
Inbound freight process execution
Shrink action plan implementation
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team

Job Summary

  • Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team.
  • This role drives operational excellence by physically executing inbound freight processes, auditing receiving procedures, and implementing Shrink Action Plans.
  • Ops XMs provide input to store leadership on associate performance, coach and train associates, and champion a safe working environment.

Matching Summary

Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team.

Skills & Requirements

Must-have

  • Order fulfillment best practices
  • Inbound freight process execution
  • Shrink Action Plan implementation
  • Manager on Duty functions
  • Customer service and sales floor coaching
  • Safety procedures and hazard correction

Nice-to-have

  • Champion GET culture
  • Voice of the Associate initiatives
  • Talent planning and selection input
  • Associate recognition programs

Key Requirements

  • 1 year relevant work experience
  • Management of people and retail operations
  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule including nights, weekends, overtime

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter