Customer Service Technical Support-automotive

FOX Factory

MI, United States
Analyze and troubleshoot technical issues
Communicate professionally with customers
Provide outstanding customer service
Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues

Job Summary

  • Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues.
  • Work in a fast-paced environment, taking incoming technical service calls from customers, listening, and analyzing to resolve technical issues or questions.
  • FOX offers an excellent compensation package and wide-ranging opportunities for professional development, including Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs, as well as a 401k plan with employer matching.

Matching Summary

Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues.

Skills & Requirements

Must-have

  • Analyze and troubleshoot technical issues
  • Communicate professionally with customers
  • Provide outstanding customer service
  • Work in a fast-paced environment
  • Technical understanding of products and vehicles

Nice-to-have

  • Collaborate with R&D
  • Monitor online forums
  • Teamwork with customer service and sales

Key Requirements

  • High School Diploma or GED required
  • Technical background in vehicle mechanics
  • Understanding of suspension is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter